The growth of the eCommerce industry has been significant in the last three to four years. People have become well-accustomed to online shopping, and online buying is convenient for everyone. You can sit at your home and check hundreds of products online before ordering them. The buyers have the privilege to research well and purchase a product through online shopping stores.

In such a scenario, eCommerce stores must focus on customer experience to beat the competition. Most eCommerce owners invest a good amount of money in developing and improving their online stores. However, customer experience is not confined to the quality of your website. Most buyers repeat their purchases on an online store if they obtain quick and hassle-free delivery.

The eCommerce web stores should find professional and reliable logistics partners and business analysis companies to ensure fast and hassle-free order fulfilment. The most challenging part of eCommerce delivery is the last-mile delivery. In the following section, find a guide on last-mile delivery and explore the methods of converting last-mile delivery into the best-mile delivery for your eCommerce business.

What Is Last-Mile Delivery?

The term last-mile delivery refers to the delivery of goods warehouse to the buyer's address. Typically, eCommerce order fulfilment happens in many stages. The delivery stage includes product dispatch from the seller's warehouse to shipping through various transportation options. Before being delivered to the buyers' doorstep, the product comes to the warehouse of the logistics partner.

Most eCommerce businesses focus on last-mile delivery nowadays to improve order fulfilment speed. According to industry reports, the last-mile delivery industry's size will be $200 billion in the USA by 2027. In such a crucial stage, businesses can improve last-mile delivery through the ways discussed in the following section.

Tips for Improving the Last-mile Delivery of Your Business

So, how can businesses make last-mile delivery the best-mile delivery? Last-mile delivery optimisation is not complex due to the emergence of various technologies. An eCommerce store can render an effortless last-mile delivery experience by adopting various strategies discussed below.

1. Find a Good Last-Mile Delivery Partner

An eCommerce business has to find multiple delivery partners for dispatching and shipping the products. For example, you may need separate delivery partners for domestic and international deliveries. Similarly, you need delivery partners for last-mile delivery.

Many delivery services have specialisations in last-mile delivery, and you need to look for such services. A good last-mile delivery partner can ensure a quick and hassle-free delivery experience. Typically, the specialised last-mile delivery operators commit delivery in one to two days.

Choosing same-day delivery partners can also be a game changer for your business. The same-day delivery operator ensures that products reach the buyers on the same day or the next day of placing the order. A quick and hassle-free delivery improves buyers' satisfaction. As a result, the conversion and retention rates increase for an eCommerce business.

2. Advanced Order Tracking System

Every eCommerce store should facilitate a seamless order tracking system for the customers and delivery partners. The eCommerce store should enable order tracker applications. The buyers and logistics partners must typically enter the order number into the tracker application. The app will search for the location and information regarding the order and show it to the users.

When the delivery partners can check shipments and real-time order processing updates, they can improve the last-mile delivery to a significant extent. Tracking the orders allows the delivery partners to prepare for the last-mile delivery without wasting time. Therefore, the last-mile delivery becomes prompt and hassle-free.

On the other hand, a live order tracking system attached to an eCommerce application helps buyers to track their orders easily. Therefore, satisfaction among them increases.

3. Optimise Supply Chain Visibility

The last-mile delivery will be optimised with enhanced supply chain visibility. Every eCommerce business should focus on integrating a technology-driven supply chain management system to ensure faster order fulfilment.

Improving the supply chain visibility develops a connected network of suppliers and logistics partners. The partners can check the orders and take necessary actions to ship them faster. A well-connected supply chain network enhances the overall efficiency of the delivery process. Handling the orders quicker to the last-mile delivery partner will improve the overall delivery speed.

4. Multiple Fulfilment Centres

Large eCommerce businesses have started investing in multiple fulfilment centres. Instead of having one warehouse in a city, multiple warehouses will help your business to provide a better delivery service. However, developing multiple warehouses is a matter of high investment. But, the investment reduces your delivery cost and hassles to a significant extent.

When you have one large warehouse, the delivery partners have to pick up orders and bring them to their warehouses. The order is further processed from the delivery partner's warehouse to the buyer's address. When you have multiple warehouses, the delivery partner can pick up the order and deliver it to the buyer's address on the same day.

You can improve your customers' experience by investing in top-notch logistics partners. However, you also need an eCommerce consultant Melbourne to find other scopes for improving your eCommerce business.