In the Philippines, TM (Touch Mobile) is a popular prepaid mobile network service that is widely used for communication, data, and entertainment. If you are a new user or have recently purchased a TM SIM card, you may have questions about TM SIM registration, how to load your TM account, APN settings, available promos, and how to fix common TM issues.

In this guide, we will cover everything you need to know about TM SIM registration, the steps to register your TM SIM, how to load TM credits, available promos, and how to troubleshoot common issues that users encounter. Whether you're a first-time user or a seasoned TM customer, this article will provide you with all the essential information in an easy-to-understand format.

1. What is TM SIM Registration?

TM SIM registration refers to the official process through which users register their TM (Touch Mobile) SIM cards with the National Telecommunications Commission (NTC) and other relevant government bodies in the Philippines. This registration helps prevent fraudulent activities and ensures that the service is properly linked to the user's identity. It is now a mandatory requirement for all prepaid mobile users in the country, including TM users.

As per the SIM Registration Law implemented by the government, all users must register their SIM cards before they can use them. If not registered, the SIM card will be deactivated and users will lose access to calls, text, data, and other services.

2. Why is TM SIM Registration Important?

TM SIM registration is important for several reasons:

• Legal Requirement: According to the law, unregistered SIM cards will be deactivated, and users will not be able to use them for calls, text, or mobile data.

• Prevention of Fraud: By registering your SIM, it helps prevent illegal activities like fraud, scamming, and the misuse of telecommunications services.

• Security: Registration provides an added layer of security for users by linking their phone number to a verified identity.

• Easy Access to Promos: Only registered users are eligible to avail of special TM promos and offers.

• Support and Customer Service: Registered SIM cards allow TM to provide better customer support in case of issues with the network or services.

3. How to Register Your TM SIM Card

To register your TM SIM, there are different methods you can choose from. TM has made it easy for users to complete the registration process.

Online Registration via SMS

The easiest way to register your TM SIM is by sending a text message. Here’s how:

1. Open your Messages app.

2. Type the following message: REGISTER <First Name> <Last Name> <Date of Birth> <Sex> <Address> Example: REGISTER Juan Dela Cruz 01/01/1990 Male Quezon City

3. Send the text to *123#.

After sending the message, you will receive a confirmation that your TM SIM is registered. Keep in mind that your registration must be completed within the allowed time frame set by the government.

Registration through TM Website

If you prefer to use a browser or need a more detailed interface, you can register via TM’s official website. Here’s how to do it:

1. Visit the TM Registration Portal.

2. Fill in your personal details such as your full name, address, date of birth, sex, and government-issued ID number.

3. Submit the required documents (a valid government ID for identity verification).

4. You will receive a confirmation once the registration is successful.

4. TM SIM Registration Deadline: When Should You Register?

The SIM registration is a mandatory process that must be done within the deadlines specified by the government. As of now, the last date for registration for most SIM cards, including TM, is expected to be announced by the Department of Information and Communications Technology (DICT). It's important to note that failure to register your TM SIM before the deadline will result in the deactivation of your SIM card.

For users who have not registered yet, it’s advised to do so as soon as possible to avoid disruptions in your service.

5. TM Promos: Latest Offers and Deals

One of the reasons people love TM is the variety of affordable and exciting promos they offer. TM has a wide range of data, call, and text promos designed to suit different needs. Here's an overview of the current TM promos available:

TM Data Promos

TM offers data promos that allow you to surf the internet at affordable rates. These promos vary based on your needs, whether you’re looking for a daily, weekly, or monthly plan. Here are some popular data promos:

• TM Unli Data: For those who need unlimited internet for a specific time period.

  • Example: TM UNLI DATA 99 – 7 days of unlimited data for P99.

• TM GIGA Promos: These are affordable data bundles with social media access, video streaming, and more.

  • Example: GIGA VIDEO 99 – 2GB for video streaming apps like YouTube and TikTok for only P99.

• TM DATA SURF PROMOS: These are tailored data packages for browsing, social media, and chatting.

TM Call and Text Promos

If you want to make calls or send text messages, TM also provides cost-effective promos for that:

• TM CALL & TEXT PROMOS: Example, TMTXT 25 – 100 text messages to all networks and 10 minutes of calls to TM/Globe for P25.

• TM UNLI Call Promos: Unlimited calls to TM/Globe and unlimited texts for a certain period.

How to Avail TM Promos

To subscribe to a TM promo, simply text the keyword associated with the promo to the corresponding short code. For example:

• For TM Unli Call Promo, text CALL25 to 8080.

• For TM GIGA 99, text GIGA99 to 8080.

6. How to Load TM Credits

Loading your TM SIM is essential for availing of promos, making calls, and sending text messages. There are various ways you can load your TM account:

Loading via Load Retailers

• Go to any authorized TM load retailer and ask them to load a specific amount to your number. The load retailer will use the TM loading system to add credits to your SIM card.

Online Reload via Mobile Banking

• You can also reload your TM account online using mobile banking apps such as GCash, PayMaya, and Banks with load services. Simply log into the mobile app, select the "Reload" or "Top-Up" option, and choose the amount you want to load.

TM Load via GCash and PayMaya

• Open your GCash or PayMaya app and choose the "Buy Load" option. Select TM as the network, enter your TM phone number, and the amount you want to load.

7. TM APN Settings

What is an APN?

An Access Point Name (APN) is a crucial setting that allows your mobile device to connect to the internet using your TM network. Without the correct APN, you might experience issues like no internet connection or slow data speed.

How to Set the APN for TM

If you're facing issues with mobile data or browsing, setting the correct APN can help. Here’s how to do it:

1. Go to your phone's Settings.

2. Select Mobile Networks or Connections.

3. Tap on Access Point Names.

4. Select Add New APN (or Edit if there's an existing one).

5. Enter the following APN settings for TM:

   • Name: TM

   • APN: internet.tm

   • Username: (leave blank)

   • Password: (leave blank)

6. Save and select the newly created TM APN.

Troubleshooting APN Issues

• No Internet Connection: Double-check the APN settings to ensure they are entered correctly.

• Slow Data Speed: Ensure your location has a strong network signal. Try toggling mobile data on and off.

8. Common TM Issues and How to Fix Them

TM SIM Not Working

• Solution: Ensure your SIM is properly inserted and activated. Check if you have registered your SIM as required by the government.

No Signal or Weak Signal

• Solution: Weak signal issues can occur due to various reasons like network congestion, geographical location, or problems with your device. To fix this:

  • Try switching your phone to airplane mode, then turning it back off.

  • Move to a different location where the signal may be stronger, such as near a window or higher ground.

  • Restart your phone to refresh the connection to the network.

  • If you still face issues, check the network status via the TM website or customer service to see if there is any ongoing maintenance.

Problems with TM Load

• Solution: If you’ve topped up your TM account but the credits aren’t reflecting, try these troubleshooting steps:

  • Check your balance by texting BAL to 8080.

  • If your load isn’t updated, contact your load retailer to confirm if the transaction went through successfully.

  • Contact TM customer support via their official hotline or social media channels for assistance.

No Data or Slow Internet Speed

• Solution: Slow internet can be due to weak signal or network congestion. Try the following:

  • Ensure your mobile data is activated by checking your phone’s settings.

  • Set the correct APN settings as mentioned above.

  • If you’re experiencing slow speeds despite good signal strength, check if data usage has been reached for your promo or if your network is experiencing congestion.

9. How to Check Your TM Balance and Usage

Checking your balance and data usage is essential for managing your TM account. Here’s how to check it:

Checking Your Balance

To check your current balance, follow these steps:

1. Open your text messages.

2. Type the word BAL and send it to 8080. You will receive a reply with your remaining balance (call, text, and data) and your expiration date for any active promos.

Checking Data Usage

To keep track of your data usage:

1. Text *143# on your phone.

2. Choose the option for checking your data usage. TM will provide details of how much data you’ve consumed and how much is left on your plan or promo.

10. Frequently Asked Questions (FAQs)

How do I register my TM SIM if I have already used it?

If your TM SIM has already been used, it still needs to be registered. Simply follow the steps for SIM registration either through SMS or the online portal. Once registered, your TM SIM will continue to work as usual.

Can I register my TM SIM without an ID?

Yes, you need to provide an ID for identity verification. Government-issued IDs such as driver’s licenses, passport, or UMID cards are usually required. If you don’t have an ID, you may be able to use other forms of verification depending on TM’s policies.

Can I transfer my TM balance to another number?

No, TM does not currently allow users to transfer balance or load credits from one SIM to another. However, you can reload your friend’s number directly through the GCash or PayMaya apps.

What should I do if my TM SIM is deactivated for not registering?

If your TM SIM is deactivated because you failed to register, you can still reactivate it by completing the registration process. However, the deactivation period might vary, and if the SIM is not registered before the deadline, it may not be reactivated.

How do I unsubscribe from a TM promo?

To unsubscribe from a specific promo, simply text the STOP keyword or use the UNSUB command to the relevant short code. For example, to unsubscribe from a GIGA promo, you can text STOP GIGA to 8080.

Why is my TM internet not working after registration?

If your internet is not working after you’ve registered your TM SIM, ensure that:

• Your APN settings are correct.

• Mobile data is enabled.

• You have an active data promo or enough balance.

• Your phone is in an area with a strong network signal.

Conclusion

TM SIM registration is a vital process that ensures your mobile service remains active and secure. It is also the key to availing yourself of TM’s amazing promos and offers, like affordable data, call, and text bundles. Whether you need to load your TM SIM, check your balance, or configure your device for optimal internet performance, knowing how to handle these tasks will enhance your mobile experience.

Remember that the deadline for registration is fast approaching, so don’t wait to register your TM SIM. By doing so, you’ll avoid service disruptions and ensure you can enjoy all the perks of being a TM customer. Whether you’re facing common issues or looking for the best TM promos, this guide should serve as your go-to resource for troubleshooting and maximizing your TM mobile experience.