The Internet of Things remote access iot feature allows you to connect, monitor, and control devices from a remote location. IoT devices, such as smart appliances, industrial sensors, and connected vehicles, can be managed and supported with this capability without the need to be physically present. Business can perform diagnostics, updates, and maintenance on IoT devices remotely using secure remote access solutions such as Splashtop, ensuring that they operate effectively and efficiently, regardless of where they are located.

IoT Device Remote Access Benefits

Using remote access to IoT devices enhances efficiency, productivity, and security in many ways:

IoT Real-Time Monitoring and Control: Enables continuous monitoring and immediate control of IoT devices, enabling swift responses to issues or adjustments.

Assists in reducing travel costs, reducing downtime, and reducing downtime by addressing problems remotely.

Provides timely updates and security patches, ensuring that IoT devices are protected from vulnerabilities.

The ability to manage and optimize the performance of IoT devices from anywhere improves overall operational efficiency.

Supports the management of large networks of IoT devices across multiple locations, making it easier to scale operations.

Using remote IoT devices in industries

Logistics & Transportation

To manage their routes, truck drivers use handheld computers, such as RFID readers and tablets. The companies, on the other hand, use vehicle-mounted computers (ELDs) to track drivers and valuable cargo. In order to manage inventory and order supplies, this triggers processes in backend systems. Aggregated data from all devices provides real-time information. The Internet of Things is also used by many companies to monitor supply levels, track goods' conditions, and locate them at all times, as well as manage inventory remotely, prevent under/overloading, and prevent under/overloading.

Hospitality & Retail

POS systems are linked to backend systems for automated inventory management and ordering, allowing employees to assist customers in real time by checking availability, pricing, and other product information. Restaurants and theme parks use Android devices as POS systems, converting any location into a convenient point of sale. Retailers use digital displays for in-store marketing more and more. Customers can access digital information about venues, directions, ticket availability, and more at kiosks in hotels and theme parks.

Manufacturing & OEM

Companies can track in-field product performance post-sale. IoT functionality is built into both B2C and B2B products. Smart security cameras and security systems, smart fire alarms, smart refrigerators, smart watches, smart door locks, smart bicycles, medical sensors, fitness trackers and more are some of the products that will be popular in 2022. Today's manufacturing shop floor is also filled with IoT-enabled devices. Often, these devices send alerts when machine sensors indicate that performance has changed.

IoT Device Management Challenges and Security Concerns

The management of IoT devices remotely presents several challenges and security concerns that need to be carefully considered:

A weak security protocol makes IoT devices easy targets for cybercriminals. Making sure all devices are encrypted and authenticated is crucial.

Manage IoT devices remotely can be challenging due to the increasing number of devices. This includes keeping track of device configurations, updates, and troubleshooting.

To prevent breaches and unauthorized access to data collected and transmitted by IoT devices, it is essential to protect sensitive data.

Remote access relies on stable and reliable network connections. Any disruption can lead to loss of data and control.

To avoid legal and financial repercussions, IoT device management must comply with industry standards and regulations.

Successful remote management of IoT devices requires robust security measures, comprehensive management tools, and reliable network infrastructure.

Remote access and support for IoT devices

To ensure effective management and maintenance of IoT devices, several key steps need to be followed:

Start by installing reliable remote access software such as Splashtop on the network that hosts your IoT devices. This software allows you to monitor and control the devices from anywhere.

Secure IoT devices and remote access software with encryption and multi-factor authentication to prevent unauthorized access.

Using the remote access platform, you can monitor the status of your IoT devices, troubleshoot issues in real-time, and deploy updates.

Support IoT devices remotely to diagnose problems, apply fixes, or guide local staff through necessary procedures, minimizing downtime and maintaining operational efficiency.

Businesses can ensure optimal performance and security across all IoT devices by following these steps.

Uptime is everything

To ensure the uptime and usability of all their IoT devices, companies need a secure, reliable remote access and support solution.

POS systems are a vital part of the customer-facing experience, regardless of whether a company sells clothing, coffee or event tickets. When the POS system fails to work properly, everything suffers, and the business cannot earn revenue. As a result of a POS outage, customer dissatisfaction rises. According to The Standish Group, retail locations lose $282,000 per hour (on average). POS outages can cost small to medium-sized retailers $21,000 per hour, according to recent Redcentric research.

According to Aberdeen analyst firm, unplanned downtime can cost up to $260,000 per hour for manufacturers. Simply multiply the number of downtime hours by the number of impacted workers by their average hourly salary, then add in the value of potential cancelled orders to determine what your company might suffer. Downtime becomes expensive quickly, whether there are cancelled orders or not.

As for transportation and logistics companies, the pandemic has underscored just how much revenue is at stake when operations do not run smoothly throughout the entire supply chain. All stakeholders, including consumers, retailers, logistics companies, and manufacturing partners, lose hundreds of billions of dollars a year in revenue.

Providing remote access to IoT devices efficiently

If organizations fail to support remote access iot effectively, they may experience operational mishaps, unproductive employees, and unhappy customers.

The business can benefit greatly from a modern remote access and support solution like Splashtop Enterprise. IT admins can make system updates, train end users and troubleshoot problems in real time with Splashtop's unified platform for supporting IoT devices across multiple operating systems from a single console.

Regardless of where the device or the help desk personnel are located, IT help desk personnel can access any IoT device using remote access technology. In addition to reducing the cost of providing in-person support, this also boosts efficiency, as you can hire the most qualified/appropriate people regardless of where they live.

IoT devices operate 24x7 and without users always nearby, so Splashtop's unattended access feature is a special advantage. With unattended access, your IT team can access IoT devices remotely and perform software updates and maintenance to avoid device failures or errors. The 'attended support' function lets you support users when they are present. Your IT help desk personnel can share a screen with your IoT device and troubleshoot issues in real time.